Here you'll find references in the fields of programme and project management. References with regards to investor relations can be provided upon request.   Mobile-Network-Operator Customer Base Management 2007 - 2008 Programme management of a cross-functional strategic initiative of 6 projects with focus on customer base marketing. Strategy and operational execution, definition and prioritisation of cross-functional requirements and business processes, vendor selection and handover to the IT-department for implementation of a respective solution. The approach was validated by the Board of Managers and the scope then extended to cover additional European subsidiaries. IT department of an Airline (Middle East) Reorganisation, Business Process Redesign and -Implementation, 2006 - 2007 Design and implementation of customer focused business processes for the IT department of an Airline in the Middle East. Introduction of ITIL and people CMMI. Coaching of IT project managers to acquire mindset and skills to manage change and master transitional situations. Design and implementation of people- and resource management processes, implementation of strategy- and planning processes, introduction of (project-)portfolio management and performance measurement (Balanced Scorecard approach). Coordination, implementation, and documentation of processes, definition and piloting of reporting structures. Mobile-Network-Operator Design and implementation of business processes, 2006 Design and implementation of business processes at the “New Business and Product Marketing” unit of a German telco operator. Revision of hardware design and sales-processes, optimization of usage of online sales and distribution channels; review and adaptation of reporting processes. Skills required: Business process analysis and design, coaching of marketing- and product managers to acquire mindset and skills to manage change and master transitional situations. Automotive OEM e-Business Supplier Relationship Management, 2004 - 2005 Change Management Consulting at Program- and Project level: Analysis of change demand and process analyses, planning of and supervising provisions to implement change with focus on development, purchasing and logistices departments. Automotive OEM Computer-/Web-Based-Training about systems for the diagnosis of undercarriage, 2004 Authoring, Script and digital photography FH Salzburg lecturer, course of studies on IDTV, 2004 "Program marketing" (lectures) und "developing interactive applications" (lectures and practical studies). pro-beam AG Website, marketing communications, PR 2001 - 2006 concept and development of Web site abased on a Content Management System. International IT service supplier Post merger communication, 2001 - 2002 Editorial re-launch, project management, editorial contributions to internal and external pubications. Cross media publishing combining print and online platform. entero AG Market overview European mobile services portals, 2001 xipolis GmbH & Co KG Content Consulting, 2001 Concept of a protal for a bank Mercedes-Benz A-Klasse Online campaign for market introduction 1997 Conception, text IBM Germany, Web site Relaunch 1997 Project management, information architecture, text debis AG Internetpresence 1997, 98 Project management, conception, text debis CarFleet Management GmbH Internetpresence 1998 Project management, conception, text IBM Germany CeBIT Special 1998 Project management, conception, text Video-transmission of the opening remarks: co-ordination of production team Braun AG customer magazine 1998 Conception, text DaimlerVenture GmbH Intranet 1998 Project management, conception, text CD ROM Allianz AG Sales-Support CD ROM insurances against accident, 1998 Project management, conception, text, usability testing BTX Deutsche Telekom / T-Online AG *NEU# 1996,97 text, producing